These are common questions asked by customers and should adequately answer most queries. If you have a question not covered here, please let me know by using the Quick Contact form.
Frequently Asked Questions
Manufacture
Q: What are the products made from?
A: All items are hand-crafted using tinned copper wire and lead-free solder. Different wire gauges (thicknesses) are used depending on the design.
Q: How long do they take to manufacture?
A: Production time varies from 1 to 4 hours. For example, a standard BusyBody takes about 1 hour, while the Forth Rail Bridge model can take 3½ to 4 hours. Custom or larger pieces may require more time.
Q: How did you learn to hand-craft these items?
A: The craft is entirely self-taught. My background in electronics, working with tinned copper wire and solder, inspired me to create unique wire art during downtime, blending precision soldering skills with artistic creativity.
Q: How long have you been making these?
A: Since 1997. Initially a hobby, growing demand has turned it into a full-time passion.
Q: Can you make items not displayed on your website?
A: Absolutely! I can create virtually anything you request. If you want a custom design or variation, just ask.
Q: Are all items hand-crafted or machine-made?
A: Every product is 100% hand-crafted — no mass production involved.
Q: What type of solder is used?
A: Primarily lead-free solder is used. However, for some areas requiring more flux, I use a lead-based solder.
Delivery
Q: Do you ship overseas?
A: Yes, worldwide shipping is available. Common destinations include the USA, Australia, and Europe. UK orders are sent always using a tracked delivery by a reliable courier company; international orders also use a tracked service and go by air for faster delivery to you.
Q: How are items packaged for shipping?
A: Items are securely wrapped in bubble wrap and placed inside sturdy cardboard boxes, often with extra padding to ensure safe delivery.
Q: What if I receive a damaged item?
A: Contact me immediately. I’ll do my best to resolve the issue, typically by issuing a refund and filing a claim with the postal service or shipping company.
Q: How long does delivery take?
A: UK deliveries usually arrive within 1-2 working days via Royal Mail ‘Tracked 24’ or within 2-3 days for the 40-hour service. International deliveries generally take 5-7 working days by Airmail but may be longer due to busy periods or weather. You can check delivery status by using the tracking number provided.
Q: When will my order be dispatched?
A: Most items ship within 1-2 days. During busy seasons (e.g., Christmas), dispatch may take longer but you will be informed. Custom commissions have estimated completion dates provided.
Q: What if my order seems lost?
A: First, check the status using the tracking number, then make enquiries with with your local postal delivery office to see if the package is being held following a failed delivery attempt. If not found, contact me immediately and I will endeavour to investigate the matter.
General
Q: I have an idea for a BusyBody. What do I do?
A: Send your idea along with any photos to help with design. I’ll provide a quote.
Q: How do I send photos for a custom item?
A: Clear, high-quality photos from multiple angles work best. JPEG format is preferred. If there’s an issue receiving attachments, I will notify you.
Q: Can items be personalized with names?
A: Yes! Personalization is popular but limited by space. First names, nicknames, or initials work best. A small additional charge applies.
Q: Are there discounts for bulk orders?
A: Yes, depending on quantity. Since all items are handmade, discounts are modest.
Q: Do you supply products to shops?
A: Yes, please contact me for details and trade pricing.
Products
Q: What are your most popular products?
A: The BusyBodies range is very popular, especially musical instruments and cyclists.
Q: Can you make male and female BusyBodies?
A: BusyBodies are generally gender-neutral, but wire “hair” can be added for a more feminine look.
Q: Are the products fragile?
A: They are sturdy considering their delicate soldered joints. However, like any handcrafted item, handle with care. Drops may bend wires, but often can be gently bent back.
Q: Can bent items be repaired?
A: Repairs are generally not cost-effective. A new replacement is usually less expensive.
Q: Are BusyBodies suitable for children?
A: They are ornaments, not toys. Children love them but should not play roughly to avoid damage.
Soldering Services
Q: What soldering work do you do?
A: Precision soldering for circuit boards, audio leads, and more. Just ask!
Q: Do you repair electronic equipment?
A: Yes, I’ve repaired headphones, replaced connectors, and repaired/ modified PCBs. Some repairs may not be cost-effective — contact me for an assessment.
Q: Can you build a circuit from a diagram?
A: Yes, I’ve done this before.
Q: Can you solder large quantities of PCBs?
A: Certainly — contact me for a quote.
Q: Can you repair guitar amplifiers?
A: I’ve repaired many audio devices. However, repairs may not always be cost-effective due to the disposable nature of modern equipment. Contact me for details.
Q: Can I visit your workshop?
A: No public access is available. Projects can be sent via courier or post.
